How Answer Line AI works

Simple on purpose. Your customers keep calling the number they already know.

1. Your customer calls your number
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2. After hours, or after 4 rings
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3. Answer Line AI answers every call
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4. It books the job in your calendar
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5. Transcript + job card in your app — texted to you on live calling

Four ways it can answer

After-Hours (nights/weekends — the pilot mode), Overflow (after 4 rings or line busy), 24/7 Full (every call goes straight to Answer Line), or Emergency-Only (screens after-hours calls, escalates true emergencies). Per location, changeable any time. Holiday schedules override normal hours.

Forwarding, explained plainly

Your business number stays yours. You turn on call forwarding — after hours on a schedule, or after a set number of rings — pointing at the dedicated Answer Line AI number we provision for you. Your carrier's exact code is on a step card in the setup wizard (Verizon, AT&T, T-Mobile, landline, and VoIP each have one). Turn forwarding off any time and your phones behave exactly as before.

What you get after every call

The full transcript and recording in your app, plus a structured job card: name, callback, address, problem, booked window. Once your line is live, the transcript is texted to you as soon as each call ends. Bookings write to your calendar; if a calendar write ever fails, the job card is still saved and flagged — a booking never vanishes over an integration hiccup.

The 10-minute setup checklist

  1. Business facts (2 min): name, trade, address, hours, service-area ZIPs, emergency definitions.
  2. Services & durations (2 min): trade defaults preloaded — you edit. Trip/diagnostic fee quoting is on only if you turn it on.
  3. On-call rotation (2 min): who gets emergency calls and texts, in what order.
  4. Voice & greeting (1 min): pick from 3 voices; recording-consent wording set for your state.
  5. Forwarding (2 min): dial your carrier's forwarding code using the step card for your carrier.
  6. Live test call (1 min): we call it together, book a test job, and watch the transcript land. You're not billed until this passes. If forwarding can't be verified, you stay in setup — no silent half-live accounts.

See it in action

Short clips of the call flows — a simulated intake call, an emergency escalation, and the dashboard tour — are published here as they are produced.

Watch the full 9-minute walkthrough →

Integrations — the v1 truth

Connect the tools you already use, from Settings → Integrations, with your own accounts: Google Calendar and Outlook work two-way — the AI reads your busy times and pushes every booking in. Jobber and ServiceTitan connect for schedule sync and pushed jobs; Housecall Pro connects and sends its job events into your app (their API doesn't let anyone create jobs there — we won't pretend otherwise). Each one activates the moment you connect it, and if a connected tool is ever unreachable, the booking still lands safely on the built-in calendar. A general outbound webhook for Zapier/Make isn't included today — your job cards live in the app and export as CSV.

Apply for the pilot → Watch the walkthrough video