White-Label Partner Terms — Answer Line AI

Effective date: October 30, 2026 · Last updated: October 30, 2026

These Partner Terms govern the Answer Line AI white-label partner program between Softbuildsapps LLC of Salt Lake City, Utah ("Answer Line AI", "we", "us") and the partner ("Partner", "you"). They sit alongside our Terms of Service; where a client's use of the platform itself is concerned, the Terms of Service also apply. Questions can be sent through the contact page.

1. The program

We provide the Answer Line AI platform — AI call answering, intake, booking, escalation, transcripts and reporting — under your brand: your name and branding on the signup page, dashboard and greeting, with Answer Line AI invisible to your clients. You sell and support the service to your own clients; we run the platform behind you.

2. Wholesale pricing

• $197 per month per location, plus a $99 setup fee per location, billed to you.
• Wholesale overage is $0.35 per minute beyond a location's included minutes.
• Volume packs: 10 locations for $1,770/mo and 25 locations for $3,938/mo, as published.
• Retail guidance: the standard retail price is $497/mo per location, with an MSRP band of $447–$597. Pricing outside the band is a conversation with us, not a permission process — but wholesale pricing depends on the band being respected in substance.
• To keep wholesale pricing, a Partner maintains a minimum of 5 active locations within 90 days of starting.
• Prices in this section are the program's published terms; we will give at least 30 days' notice of changes, which apply from the next billing cycle after the notice period.

3. The client relationship is yours

You own the contract, the billing relationship and the brand with your clients, and you set your client-facing paperwork accordingly. Client phone numbers port out on exit — there are no lock-in games on either side: your clients' numbers are never held hostage, and your own exit follows Section 8. We will not market Answer Line AI directly to your clients or contact them except as needed to operate the service, provide the platform support described below, or comply with law.

4. Support split

• You provide first-line support: the client relationship, business-facts and script setup help, forwarding setup with the carrier step cards we provide, and first response to client questions.
• We provide the platform: uptime, voice and carrier operations, the script framework and quality sampling, and second-line (L2) escalation for platform issues. Escalations reach us through the partner channel we give you at onboarding.

5. Every client starts with the pilot

Each client location starts with the 14-day after-hours pilot under our Pilot Terms, including the test-call gate: no client is billed before their live test call passes. You will not waive, shorten or represent the pilot or the gate differently to clients.

6. Your marketing must stay truthful

You may claim only what the product actually does at the time you claim it. In particular:

• Describe integrations as they are: clients connect Google Calendar, Microsoft Outlook, Jobber, ServiceTitan and Housecall Pro from their own accounts, with the capabilities and limits described in our current product documentation. Do not promise features we have not notified you are live.
• Never invent clients, testimonials, statistics or results — yours or ours. Example money math must be labeled as example math, with the client's own numbers used for their projections.
• Honor the recording disclosure and messaging-consent rules in your own marketing and onboarding of clients, consistent with our Call Recording & AI Disclosure Notice and Text Messaging Terms.

We can require correction of partner marketing that breaches this section.

7. Branding and intellectual property

We grant you a revocable, non-exclusive license to present the service under your brand through the program's branding tools, and to use our partner materials for that purpose. The platform, software, script framework and Answer Line AI marks remain ours. Your brand remains yours; client data remains the client's, handled under the Data Processing Addendum, which applies to partner-delivered accounts as it does to direct ones.

8. Termination and wind-down

Either side may end the partnership on 30 days' written notice, or immediately for material breach that is not cured within 10 days of notice. On exit, we cooperate on an orderly wind-down: each client may convert to a direct Answer Line AI account on standard terms, move to another arrangement you make, or close — with their numbers porting out in every case. Wholesale charges run through the end of the notice period; client data handling follows the DPA and Privacy Policy.

9. Liability and law

The limitation of liability and Utah governing law in the Terms of Service apply to this program as they do to the service generally.